FAQS - Installation

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  1. I have kids and pets, should I install hardwood floors?
  2. Where can my hardwood flooring be installed?
  3. Can my hardwood floor be installed over radiant heat?
  4. Why do the planks come in different dimensions (widths and thickness)? Does it make a difference in its quality?
  5. Where can I install my Twelve Oaks™ laminate floor?
  6. Can I install laminate floors myself or do I need to hire a professional?
  7. Is Twelve Oaks™ Luxury Vinyl flooring waterproof?
  1. Q: I have kids and pets, should I install hardwood floors?

    We have put a lot of efforts into making our hardwood flooring products durable and safe for you. Twelve Oaks™ mascot, a young and exuberant chocolate Labrador Retriever, can attest to the durability of our finishes. But bear in mind, all hardwood floors will inevitably be prone to show the wear from traffic over time. By comparison, luxury vinyl and laminate floors are better suited for high traffic spaces.

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  2. Q: Where can my hardwood flooring be installed?

    Solid hardwood floors can be installed on and above grade, not below grade. Engineered floors can be installed on, above or below grade, as well as in high rise buildings. Regardless where the hardwood floor is installed, for optimal performance, the ambient condition requirements must be met at all times. For more information, refer to the Install and Maintenance tab on each product’s page.

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  3. Q: Can my hardwood floor be installed over radiant heat?

    Twelve Oaks™ engineered hardwood floors can be installed over radiant heating system, but seasonal gapping should be expected. No solid hardwood floors should be installed over radiant heat. Before attempting to install, it is mandatory that the installation instructions be read and carefully followed. Failure to do so will void your warranty. Download Engineered and Solid Hardwood Installation Instructions here.

    If you need further assistance, please feel free to call us toll free at 1-855-212-OAKS (6257), or email us at tech@twelveoaks.ca.

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  4. Q: Why do the planks come in different dimensions (widths and thickness)? Does it make a difference in its quality?

    Twelve Oaks™ hardwood floors come in a variety of dimensions and joint profiles, but you can be assured that they all are of great quality. Most engineered hardwood plank comes in thicknesses of ½”, ¾”, or ⅝”. Different thicknesses are intended for different application. For instance, Twelve Oaks™ Lake Ontario Engineered flooring is ¾” thick, the same thickness as most existing solid hardwood floors. Thus creating a seamless transition, and eliminate the need for transition mouldings.

    Width of our hardwood planks comes in traditional 3½”, wide 5”, ultra-wide 6”, or luxuriously wide 7” or more. Wider planks are all the rage right now, but may not be for every application. Browse through our Blogs and Product pages for more design inspirations.

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  5. Q: Where can I install my Twelve Oaks™ laminate floor?

    Compare to solid hardwood flooring, laminate flooring has a much wider application. Twelve Oaks™ laminate flooring can be installed below, on or above grade and on almost any flat clean surfaces. Installation over radiant heating systems is also permitted. Before installation, always be sure to read and carefully follow our Installation Instructions.

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  6. Q: Can I install laminate floors myself or do I need to hire a professional?

    Twelve Oaks™ laminate floors features Drop and Lock technology – industry’s leading joint locking system designed to make installation easy. Though we always recommend professional installation, many handy home owners were able to install Twelve Oaks™ laminate flooring with ease. Whether Do-It-Yourself or hire a professional, we require that the Installation Instructions be carefully read before installation.

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  7. Q: Is Twelve Oaks™ Luxury Vinyl flooring waterproof?

    Many vinyl flooring on the market claim to be “waterproof” but are often times misleading. Our planks and tiles are technically waterproof, especially since they are made with 100% virgin vinyl material. But the truth is that no installation can guarantee a watertight seal. As a result, any liquid left to sit on a vinyl floor will eventually seep through the crevices in between joints, where mold and mildew can grow on the subfloor underneath. This is why we say that our luxury vinyl flooring is highly moisture resistant, not waterproof. Follow our Care and Maintenance Guide to keep your luxury floor looking its best.

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