FAQS - Warranty

Let us help you find the perfect store for your flooring needs!
  1. Where can I find the product warranty?
  2. I see Temperature and Relative Humidity in the warranty. Why are they important to know?
  1. Q: Where can I find the product warranty?

    Product warranty can be found in every box of a Twelve Oaks® flooring product. A downloadable copy of the warranty is also available under the Warranty tab on each product’s page.

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  2. Q: I see Temperature and Relative Humidity in the warranty. Why are they important to know?

    Ambient conditions such as temperature and relative humidity need to be maintained at specified levels in order for your Twelve Oaks® floors to perform optimally. Different flooring choices have different requirements, so please read and carefully follow the Installation, Care and Warranty document in every box. Failure to comply will result in voiding your warranty.

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Eastern and Central Canada

Unit 2, 201 Whitehall Drive
Markham, ON, L3R 9Y3

Get Directions Tel: 905-475-0938

Tel: 905-475-0938

Toll Free: 1-855-212-OAKS

Toll Free: 1-855-212-OAKS

Fax: 905-475-9913

Fax: 905-475-9913

Hours of operation

Mon to Fri, 9:00am-5:30pm EST
Closed on weekends and holidays

Western Canada

Unit 140, 10450 – 50 Street SE.
Calgary, AB, T2C 5P8

Get Directions Tel: 587-316-5150

Tel: 587-316-5150

Toll Free: 1-888-316-5140

Toll Free: 1-888-316-5140

Fax: 587-316-5199

Fax: 587-316-5199

Hours of operation

Mon to Fri, 8:00am-5:00pm MT
Closed on weekends and holidays

USA

3001 Woodbridge Avenue, Unit A1
Edison, NJ, USA, 08837

Get Directions Toll Free: 1(833) 212-6257

Toll Free: 1(833) 212-6257

Fax: 1(877) 650-1118

Fax: 1(877) 650-1118

Hours of operation

Mon to Fri, 8:00am-5:00pm EST
(Warehouse opens 8:30am-5:00pm)
Closed on weekends and holidays