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Product Safety

Guaranteed Safe

Twelve Oaks® commits to bringing consumers safe, durable, and well-priced products always. Every box of product undergoes close quality inspection to ensure that it meets and surpasses industry manufacturing standards. We guarantee that all of Twelve Oaks® products, including laminates, are safe for everyone. Twelve Oaks® also adheres to Forced/Child Labour laws in Canadian Supply Chains, ensuring that we are embedding ethical practices as a cornerstone of our corporate ethos. Click here to read our report on Bill S-211.

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Product Safety Overview

Most people spend up to 90% of their time indoors. Indoor air can be 10 times more polluted than outdoor air due to a high concentration of volatile organic compounds (VOCs).
Source:
Resilient Floor Covering Institute (RFCI)

Air

Indoor Air Quality Standards

FloorScore® was developed by RFCI together with Scientific Certification Systems (SCS), an independent lab, to test and certify flooring products for compliance with indoor air quality emission requirements, particularly the levels of specific VOCs.

In 2010, California Air Resource Board (CARB) rolled out the most stringent regulation regarding formaldehyde emission for hardwood and related product. This regulation is known as CARB Phase II, which dictated that formaldehyde emission be lower than 0.05ppm —- a very safe level.

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Consumers Beware!

VOCs, especially formaldehyde, are known carcinogens. They can cause headaches, burning eyes, wheezing and difficulty breathing. Many flooring brands make the claim of low VOC emission, but, unless the product bears the FloorScore® and/or CARB Phase II compliance labels on its packaging, and the manufacturer can provide documentation to support its claim, you shouldn’t assume the product has met any of these indoor air quality standards.

Twelve Oaks® brand of products have all been FloorScore® certified, and our engineered product are also CARB Phase II compliant and EPA 40 C.F.R. 770 compliant.

Give Contractors & Builders the Competitive Edge

With FloorScore® certification, Twelve Oaks® products qualify for many green building schemes including LEED v4, BREEAM, and CHPS.

Our Manufacturers

All our manufacturing partners have passed the most stringent industry quality and emission standards, namely CARB-II and/or FloorScore (depending on the type of flooring product).

Lab

Ongoing Lab Testing

Every Twelve Oaks® product undergoes rigorous testing. For each category of flooring, tests are performed to ensure strict quality control and to conform to the highest industry standards. Every batch of product is closely examined by well-trained Twelve Oaks® Quality Control personnel.

Prior to shipment, every batch of product is tested in laboratories for quality and safety (including formaldehyde emission testing). Each test is documented with detailed testing results accompanied by photos to guarantee accuracy.

Independent Testing

Twelve Oaks® takes it one step further to protect our consumers. we voluntarily submit our products to SGS, a certified, independent facility for testing, on a quarterly basis. The testing parameters include, but are not limited to, abrasion and stain resistance, fire safety, formaldehyde, VOCs, stability and flexibility.

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Above & Beyond

Twelve Oaks® goes far above and beyond industry norms to provide you with the best, safest floor covering products. We are among the very few elite flooring distributors to conduct such extensive testing for all our product categories.

Product Safety Certifications

FloorScore

FloorScore is a voluntary, independent certification program that tests and certifies hard surface flooring and the materials they’re made with to ensure they are in compliance with stringent indoor air quality emissions.

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CARB

In 2010, California Air Resource Board (CARB) rolled out the most stringent regulation regarding formaldehyde emission for hardwood and related product. This regulation is known as CARB Phase II, which dictated that formaldehyde emission be lower than 0.05ppm —- a very safe level.

View Certifications    

EPA

On December 12, 2016, EPA published in the Federal Register a final rule to reduce exposure to formaldehyde emissions from certain wood products produced domestically or imported into the United States. EPA worked with the California Air Resources Board (CARB) to help ensure the final national rule was consistent with the California’s requirements for similar composite wood products.

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Got Questions

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Other Resources

Installation Instructions

Find complete installation instructions for all our flooring products, from prepping the floor, to having a perfect, gap-free finish.

Care & Maintenance Guides

Find out how to keep your new flooring performing like new and help it last a lifetime with these easy-to-use guides.

Warranty Information

When you install a Twelve Oaks floor, you are protected by the best warranties in the business. Get all the details here.

Technical Data/Specs

Details are crucial when you're installing a new floor. Find out everything you need to know about every one of our flooring products.

Frequently Asked Questions

Check out of FAQs section or get in touch with us.