Silver City

How to Choose?

1. What is Laminate flooring?

Laminate flooring is a multi-layer synthetic flooring product fused together with a lamination process. Laminate flooring imitate the appearance of real wood with a HD-Realistic photographic applique layer under a clear protective layer.

2. Is Laminate flooring good for commercial spaces?

Yes, laminate flooring is durable and built to last in heavy traffic areas. The way laminate flooring is made makes it uniquely strong and sturdy. For rooms and buildings that see a lot of foot traffic, having something that can take beating and still look amazing is important.

3. What are the benefits of laminate flooring?

Laminate flooring is extremely durable that is stain, fade, and moisture resistant, all at a budget friendly price point. It is also easy to clean and maintain.

How to Install?

1. Which method do you use for installing laminate products?

Twelve Oaks Signature 5G Laminate Floors uses the authenticated locking system licensed by Valinge™. This innovative technology offers great stability and allows for an easy installation, saving you up to 50% of installation time. Please click here for the complete Installation Instruction. 

How to Maintain & Clean?

1. How do you clean your laminate flooring and which products?

Use a gentle cleanser to spot-clean visibly dirty areas, and always follow up by wiping the area with a dry, absorbent cloth.

One simple cleaner that works well with laminate is: 1 part rubbing alcohol + 3 parts water + a squirt of dish soap, applied using a lightly dampened cloth. Or you can always purchase Bona Laminate Floor Cleaner at the stores.

Warranty & Repair

1. What is the warranty on TwelveOaks Laminate Products?

We extend a 30-year Residential and 5-year Commercial Warranty to our 12mm Laminate flooring, a  25-year Residential and 3-year Commercial Warranty to our 8mm Laminate flooring, and a 25-year Residential and 5-year Commercial Warranty to our Signature 5G Laminate flooring.

2. Can you spill water on laminate flooring?

Yes, Laminate flooring is water resistant. However, it should be cleaned up as soon as possible to avoid penetration of the water, so minimal damage can occur.

3. What do you do if some planks pop up?

Moisture and temperature changes, improper installation, expansion of the boards and subflooring problems can cause laminate floors to pop up. Please keep the temperature at 65-80ºF (18-27ºC) and relative humidity level of 35-55% all year round to avoid planks popping up. If the pop-up was caused by flooding, a leak, an inadequate moisture barrier or a problem with the subfloor, please call a professional for help.